It is very important to us, that your are happy with our products.
If you are a consumer you have the right to return or exchange your order in accordance with the Consumer Protection Act by notifying your cancellation to us at the latest 14 days after you have received the goods.
You must make your notification of cancellation clearly for example by using our cancellation notification form below, by sending your notification to our e-mail address firstname.lastname@example.org written below, or by a written notification attached to your return delivery of the goods.
Returned products must be in their original packaging, unused and well packaged for return.
Special orders and discount and promotional products have no right of exchange or cancellation. The right of return does not apply to socks, underwear and tights or individually selected skates (skate shoe + blade).
If you cancel your order you have to return the goods promptly and at the latest within 14 days after the cancellation notification, to the Return Address mentioned in these terms below. If necessary, the returner must prove that the goods have been returned within the time limit, for example with a return receipt. The returner must send the product to the address below and pay the cost of return. These costs will not be reimbursed to the returner. In the event of an exchange, Golden Skate will bear the cost of the product (textiles and accessories) returned to the customer for the first time. The cost of resizing the skates will be borne by the customer.
When returning the goods, please attach your name, contact information and order number. Return will be made the same payment method which you have used or other agreed way.
We will return such payment promptly to you in accordance with the Consumer Protection Act.
Our return address:
Golden Skate Oy
33530 Tampere, Finland
Tel: +358 50 404 8685
Choose return address: R-kioski, Sammonkatu 26, 33540 Tampere.